Orders are processed in 1–2 business days and typically arrive within 5–8 business days. You'll get a tracking link by email as soon as your order ships.

Harnesses, carriers and apparel include a size chart with neck and chest measurements on each product page. Between sizes? Size up for growing puppies and fluffy cats.

Most bowls, mats and toys are dishwasher- or machine-safe; harnesses and apparel wipe clean or hand wash. Care instructions are listed on each product page.

Yes! We stock outdoor gear, toys, feeding and cleaning essentials for both cats and dogs. Each item is clearly labelled, and many feeding & care products work for both.

Contact us within a few hours of ordering and we'll update your address before the order ships. Once it's on its way, we can't redirect it.

Currently we ship within the United States (excluding Alaska, Hawaii and U.S. territories). Shipping is free on orders over $69; rates for smaller orders start at $4.99 and are calculated at checkout based on your state.

We offer easy 30-day returns. If something isn't right, contact us within 30 days of delivery and we'll guide you through a return or exchange.

Use the tracking link in your shipping confirmation email, or visit our Track Order page and enter your order details.

We do! For shelters, breeders, and retailers, reach out via our contact page and we'll share bulk pricing and options.

Absolutely. Every product is made from pet-safe, non-toxic materials and chosen with your pet's comfort and safety in mind.

We're happy to help — reach out any time through our contact page and our team will get back to you within one business day.